We're sad to see you go.

To close your account, please contact our support team through the in-app chat (Profile > Help), and we'll take care of it for you.

Here's what you need to know before your account can be closed:

  1. Your wallet balance must be exactly 0 AED. If you have funds left, please cash them out first.

  2. All your accounts are closed together. Closing your account closes your entire Ziina profile, including every account linked to your Emirates ID (Personal, Professional and/or Business). It isn't possible to close only one account.

  3. There is a 6-month waiting period. After closure, your Emirates ID and phone number can't be used to create a new Ziina account for 6 months.